Plaza Privé: Return & Refund Policy
Please note:
By using the Plaza Privé website, mobile application, and services (collectively, the “Site”), you consent to the practices described in our Privacy Policy and agree to be bound by our Terms of Service. We strongly encourage you to read both documents carefully before making a purchase.
1. Return Eligibility
- Items must be returned within 21 days of the delivery date.
- Items must be unworn, unwashed, and have all original tags attached.
- Items must be in their original packaging and in resalable condition.
- The following items are FINAL SALE and cannot be returned or exchanged:
Swimwear (for hygiene reasons)
Lingerie & bodysuits (for hygiene reasons)
Accessories (earrings, rings, etc.)
Beauty products
Flash sale items (as marked on the product page)
2. How to Initiate a Return
- Log into your Plaza Privé account.
- Go to "My Orders" and select the item(s) you wish to return.
- Select your reason for return and submit your request.
- Once approved, you will receive a Return Merchandise Authorization (RMA) number and prepaid return shipping label via email.
- Securely package the item, attach the label, and drop it off at your nearest postal service location.
3. Refunds
If approved, your refund will be processed to your original method of payment within 5-10 business days. Please note that your bank or credit card company may take additional time to post the credit to your account.
Please Note: Original shipping fees are non-refundable. Return shipping is free for eligible returns.
4. Exchanges
5. Incorrect or Damaged Items
If you received a wrong, defective, or damaged item, please contact our Customer Service team at support@plazaprivé.com within 7 days of delivery with your order number and photos of the product. We will gladly send a replacement or issue a full refund, including shipping.
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