Customer Service
Last Updated: 2025-09-06
Elite Prive hope you love what you’ve ordered! But just in case you’re not totally 100% satisfied, we’ve made the return very easy. Most items sold on PLAZAPRIVE.com may be returned within 21 days from the delivery date with some exceptions (see Non-Returnable Items section below) if they meet all applicable return requirements listed in this Return Policy.
Non-Returnable Items
- Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, clearance items and any other final sale items for which return or exchange is noted as not being supported on the product page.
- Free gifts cannot be returned or exchanged.
- Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
Return Requirements for Return-Eligible Items
All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.
Shoes & Bags
Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.
All Other Categories
Items must be returned in their original, unused, unaltered, and unwashed, condition with all tags attached and in their original packaging.
Return Request Process (Including Combined Returns)
- Sign into your ELITE PRIVE User Account.
- Go to “My Orders” and find the order that contains the item(s) you would like to return and click “Order Details”.
- Then click the “Return Item” button, select the item(s) you would like to return, indicate the reason, and click “Next Step.” Please note that some items are non-returnable as specified above.
- Select the “Refund Method”.
- Select the “Return Method”. We offer free return shipping on your first return of one or multiple eligible items for every order within the return window. For the second and subsequent returns from the same order, a $9.99 shipping fee will be deducted from your refund for each return. Please note that due to restrictions imposed by logistics carriers, certain return methods may not be available for specific items.
- In certain cases, we reserve the right, at our sole discretion, to issue a refund for an item without the need of you returning the item.
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